More than 700 events · 14m room nights · US$12bn GVA · 49 countries · 180 cities · in the past 12 months

A tenth of the world's output and employment depends on the visitor economy

A congress is one of the fastest ways a destination turns a bid into room nights, jobs, and investment. Living Lab shows which ones build the destination most, what the next one will return, and how to win it, on the same numbers.

In the last 12 months our OECD and UN SDG aligned model has been deployed at more than 700 events, 49 nations and 180 cities. They delivered 14 million room nights and over US$12bn in gross value added

What a convention bureau gets

Living Lab prices it from the return: what the congress will deliver, given the routes, the hotel capacity in the bid week, and the calendar around it, sets what the destination can offer and still come out ahead. That ceiling is known before the negotiation starts. The rival’s likely package is modelled position by position. Often the strongest offer is not the largest: direct routes into the bid week, rooms at the right rate, a clear calendar. The bureau goes in knowing what it has and wins more of the congresses that build the destination.

What each congress in the calendar delivered to the destination: delegate spend, room nights, GVA, tax, and jobs, net of displacement and attributed to the event, not to the season. Congresses are ranked on retained value, so the bureau backs the ones that build the destination most. Which weeks have room to grow. The last bid is run on the same comparison after the result, so the next bid starts from what it showed.

Before the bid is committed, the model sets the access ceiling by origin market: which delegate markets reach the destination on a direct route, and which routes would open more. It also covers hotel supply and rate in the bid week and the incentive sized to win and pay back.

ProductYour questionYou getWhat it changes
Demand137Whether to bid, and at what incentive levelA scenario range against a named rival, not a match-the-rival figureYou know the incentive ceiling before the negotiation starts
Demand137Which rival destinations are the real competitionRoute, hotel capacity, and venue benchmarking against the specific shortlistThe bid message targets the constraint the rival cannot match
Demand137When hotel and venue capacity limits what can be bid forRoom supply and site evidence tied to the bid calendarDates and scale the destination can deliver
Demand137What matching the rival's offer would actually buyAttributable value net of the incentive cost, position by positionMatching on price alone stops being the default
Demand137What happens if we sit this cycle out?Base, downside, and supported scenarios with a stated counterfactualThe cost of walking away is priced alongside the cost of bidding
Signal137What did the congress we won deliver?Delegate spend, room nights, GVA, tax, and jobs, attributed and net of displacementThe bureau reports to the funder against the case that backed the bid
Signal137What does the last bid tell us about winning the next one?The same scenario comparison, run after the resultThe next bid is sharpened rather than repeated
Signal137Which congresses in the calendar pay back, and which only fill the venue?Every congress ranked on retained value, on one methodThe bid calendar improves year on year
Signal137Can I have the number before the shortlist deadline?Reports on demand, in minutes, not after the PCO has decidedEvidence arrives while the bid is still open
BothWho holds this, and where?Model, data, and a trained team inside your jurisdictionThe capability survives the change of director or bid team

Five questions this answers

Which incentive wins this congress and pays the destination back?

The congress’s return to the destination sets the incentive ceiling. The rival’s package is modelled position by position, so the bureau sees which positions to match and which to answer with something the delegates value more.

Which congresses in our portfolio build the destination most, and how do we win more like them?

Each congress ranked by GVA, tax, and jobs retained locally, net of displacement, on one method. The bureau sees which events build the destination most and bids for more like them, using last year’s results as evidence.

Which congresses can our route network deliver best, so delegates arrive and stay?

Delegate origin mapped against every route into the destination and its seat capacity in the bid week. A congress whose delegates arrive on direct routes fills more rooms and converts at a higher rate. The bid case includes accessibility from the start and names the routes that would open more markets.

Which candidates advance the national strategy as well as fill the calendar?

Each candidate is mapped against the national plan's sector focus, target origin markets and investment themes. The bureau wins congresses that build toward the national strategy.

How do we show the hoteliers and the council the return the bid fund is earning?

Portfolio return stated in the terms each audience reads: room nights and occupancy for the hoteliers, GVA, tax, and jobs for the council. One method, one evidence base, two reports, and the same numbers the bureau reports back against, so the bid fund grows on its record.

Calendar optimisation example

USE CASES

La Sagra

One system. The size of the prize.

Tourism is close to a tenth of the world’s output and employment, and almost every government still plans it in pieces. A country that governs its visitor economy as one system keeps more of what it pays for. On an illustrative US$20bn economy, five points of retention is US$1bn a year.

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Advancing the Tourism Industry

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