More than 700 events · 14m room nights · US$12bn GVA · 49 countries · 180 cities · in the past 12 months

A tenth of the world's output and employment depends on the visitor economy

Tourism is one of the fastest ways a neighbourhood turns visitors into jobs and a living high street. Living Lab shows what tourism delivers to your street and how to grow it.

In the last 12 months our OECD and UN SDG aligned model has been deployed at more than 700 events, 49 nations and 180 cities. They delivered 14 million room nights and over US$12bn in gross value added

What a community, council, or neighbourhood board gets

One account of what tourism does here, on one method, year on year. Every event on the calendar, every hotel and short-term let, every route that brings visitors in, and the paydays, holidays, weather, and sentiment that move the load week by week, on one spine for the district. A council setting a rental rule, an event licence, or a development plan gets evidence that describes this place. A resident association gets the same numbers, so the community and the council grow the place together.

What tourism delivered to this district and how it is growing. Visitor spend retained on the high street, and where more of it could stay. Jobs held by people who live here, and the businesses adding them. Short-term rentals read against rents and housing stock, so growth and homes are balanced. It covers peak weeks and what they meant for local businesses, and sets resident sentiment from social listening against the calendar. Every figure runs per district and per season against the year before.

What a proposed change would add before it is signed. A new event, a development, a licence, a rental rule. The access ceiling for the district: how many visitors the routes, rooms, and transport can deliver, and where the pressure lands. The effect on local employment, retained revenue, housing, and visitor load, stated in the terms the community cares about, so the change that grows the street and keeps the homes is the one that gets made.

ProductYour questionYou getWhat it changes
Signal137Is tourism a net benefit, a cost, or a mixed picture in our neighbourhood?Local employment, spend, and price effects by area, not a citywide averageEvidence that speaks to the streets affected, in the forum where the decision is made
Signal137Is short-term letting changing who can afford to live here?Housing stock, rental price, and listing volume over time, matched against visitor demandThe pattern reaches decision-makers while the policy window is still open
Signal137Did the promised community benefit reach local people?A traceable path from visitor spend to locally retained value versus leakageThe funder or operator is held to a benefit case that can be checked
Signal137Will the numbers just support whoever commissioned them?Stated assumptions, sources, and uncertainty on every outputThe side that did not commission the work can check the result
Signal137What did the festival do to our street?Event cadence, accommodation pressure, and resident sentiment for the defined areaOne event's local effect, separated from the citywide total
Demand137What would a licensing change do to this neighbourhood?The yield, displacement, and fiscal effect of each option, at area levelThe rule is tested before it is signed
Demand137What happens if nothing changes?Base, downside, and supported scenarios with a stated counterfactualThe cost of waiting is visible alongside the cost of acting
BothWe are a resident association, not a government body. Can we use this?Usually via the council, DMO, or funder that holds the commissioning relationshipYou bring the concern and get advice on the route to commission the work
BothWhat can this evidence not tell us?Whether a trade-off, jobs against noise, funding against congestion, is acceptableThe value judgement stays with the community and its representatives
BothWho holds the data, and does it identify anyone?Aggregated and governed: never a named resident or visitor, only the patternThe evidence is usable in public without exposing anyone

Five questions this answers

How do we turn tourism into more jobs for the people who live here?

Living Lab traces employment by residence, not by workplace. The community sees the jobs tourism creates for people who live here, and the businesses adding them. The council sees where local hiring is growing and what would grow it faster.

How do we keep the homes on our street as homes while tourism grows?

Living Lab tracks short-term rental supply at ward level against rents and housing stock. The community and the council see where visitor accommodation and homes are in balance, and set the rule that keeps growing the street without losing the neighbours.

The festival brings visitors. How do we make sure the high street captures the spend?

Visitor spend traced through local businesses by sector and geography. Retained revenue set against what left, and where a package, a market, or a longer festival day would keep more of it on the high street.

How do we licence events on this site so local employment and revenue both grow?

The licence modelled against the current employment and revenue baseline. The council sees what the site adds in local jobs and tax under each option and sets the terms that grow both, with the counterfactual stated.

Are things getting better for residents year on year, and how do we keep them improving?

Housing, employment, retained revenue and visitor load are tracked as a trend, so residents see the improvement and the council sees what drove it.

Calendar optimisation example

USE CASES

La Sagra

One system. The size of the prize.

Tourism is close to a tenth of the world’s output and employment, and almost every government still plans it in pieces. A country that governs its visitor economy as one system keeps more of what it pays for. On an illustrative US$20bn economy, five points of retention is US$1bn a year.

Read More »

Advancing the Tourism Industry

Show me the evidence

Tell us the question. We'll bring back the answer.

Come and show your working

We turn messy event and tourism data into decisions that help communities grow. Bring curiosity and rigour. We will hand you questions nobody has answered yet.