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Five levers. One system. US$1bn a year: visitor economy as one system

Tourism is close to a tenth of the world’s output and employment, and almost every government still plans it in pieces. A country that governs its visitor economy as one system keeps more of what it pays for. On an illustrative US$20bn economy, five points of retention is US$1bn a year.

Visitor economy as one system. A route-support agreement, a hosting bid, a hotel approval, a short-term rental licensing regime, and a workforce programme are normally approved on arrival totals, comparator anecdotes, and the advocacy of whichever department owns them. Each arrives with a study. Each study takes about three months, runs to 250 pages, and is measured on a method nobody else used.

The official who inherits those studies is asked why they do not reconcile. They cannot, because they were never built to. A route case counts arrivals. An event case counts attendance. A hotel case counts keys. A workforce case counts jobs. None shows what it does to the others.

Six studies, no sum

A visitor economy behaves as one economy whichever door the visitor came through. A passenger on a supported route sleeps in a hotel the planning authority approved, attends an event the culture ministry funded, eats in a restaurant the licensing regime permits, and is driven by a company the workforce programme trained. The same spend runs through the same 50 sectors regardless of whose decision started it.

That is what makes the levers connect. A new route changes hotel demand. A hotel approval changes what events the city can host. An event calendar changes what workforce the region needs. A short-term rental rule changes the yield on all of it.

The levers are yours. Now see them together.

How levers connect

Routes and access come first because that is where the money enters. Pulled alone, a route is priced against the airline‘s ask. Pulled with the system in view, it is priced against the hotel nights, event attendance, and sector spend it carries.

Events and the calendar are the lever most governments already pull, usually one event at a time. Seen as one portfolio on one method, the calendar can be ranked on return net of displacement, and the shoulder weeks with open capacity are usually worth more than the peak weeks that displace demand already there.

Hotel and short-term rental capacity has the longest lead time and the least forgiveness. Approved against a remembered peak, capacity sits empty. Approved against forecast demand by location and year, and sequenced so each opening is absorbed before the next, it fills.

Workforce and supply chain is the lever most often sized by instinct. Demand by origin, timing, and purpose, set against beds, seats, and skills, shows whether a training programme is sized for a peak that will not return.

Policy and licensing is the rule book. Every rule changes the yield on the rest of the system. Tested before it is signed, a rule shows its displacement, its yield, and its fiscal effect. Signed blind, it protects one sector by quietly taxing another.

Five levers

Absorptive capacity is how much demand a place’s supply chain can take on before the value leaks: to imports, to the next city, or to an operator who flew in for the week. Sequencing is the discipline of pacing demand so that capacity grows into it. Approve keys in the order demand will fill them. Release licences as hotels open. Place events in the weeks where the calendar has room.

Done well, the local supply chain is larger at the end of the cycle than at the start, and it keeps more of every subsequent event.

Sequence, don't spend

The figures here are illustrative. They show the shape of the arithmetic so a reader can substitute their own economy; they measure no country.

Take a visitor economy of US$20bn a year in gross visitor spend, with 40% leaking outside the border. The country retains US$12bn. Suppose the levers are sequenced so that retention rises by five points, to 65%. The country retains US$13bn. The difference is US$1bn a year, from the same visitors, every year. Ten points is US$2bn.

Five points is not one decision. Two points from sequencing capacity so new keys fill with demand rather than discounting. One from placing events in shoulder weeks. One from growing the two or three local sectors that import the most. One from a licensing regime that keeps hotels and short-term rentals complementary.

The arithmetic

The gain is not a forecast of growth in gross spend, which depends on markets a government does not control. It is the share of existing spend the country keeps, which depends on decisions it does control. That is why it is the right prize to size: it is the part of the visitor economy in the government’s own hands.

The full paper is in the white papers, and the argument runs through every page written for national governments.

For further reading, see OECD Tourism Trends and Policies 2024.

The arithmetic test

Put your own figures into the arithmetic. Gross visitor spend, current leakage, and the five decisions you could sequence differently this year. The number that comes out is the case for governing the visitor economy as one system.

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